Monitoring - Azure is experiencing issues performing operations on Virtual Machines in West US 2. As a result, cluster operations in this region are subject to delays. Details of the Azure issue can be found in the Azure Service Health Dashboard. We are monitoring closely.
Jul 18, 2025 - 02:51 UTC
MongoDB Cloud
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Degraded Performance
MongoDB Support Portal
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Operational
MongoDB Atlas App Services and Device Sync
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Operational
MongoDB Atlas Data Federation and Online Archive
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Operational
MongoDB Charts
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Operational
MongoDB Atlas Stream Processing
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Operational
MongoDB Atlas for Government
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2025
Unresolved incident: Delayed operations for Atlas clusters in Azure West US 2.
Resolved -
We have increased capacity for the Atlas User Interface and have been monitoring for the past hour. At this stage, we are stable and have recovered. We are continuing to investigate root cause to ensure this specific failure doesn’t happen again.
Jul 15, 13:35 UTC
Update -
We are continuing to monitor for any further issues. Cluster health remains unaffected.
Jul 15, 12:32 UTC
Monitoring -
Access to the Atlas User Interface has been restored, and we are monitoring closely.
Jul 15, 11:43 UTC
Investigating -
The Atlas User Interface. is currently unavailable, and we are working to restore access. All clusters remain accessible and API operations are not impacted.
Jul 15, 11:32 UTC
Resolved -
This incident has been resolved.
Jul 12, 01:08 UTC
Monitoring -
We've merged a code fix and deployed it to production. We are monitoring serverless and flex upgrades to confirm resolution
Jul 12, 00:59 UTC
Identified -
We've identified an issue where serverless and flex upgrades are failing at an elevated rate. We've identified the root cause and are implementing a fix.
Jul 12, 00:16 UTC
Resolved -
This incident has been resolved.
Jul 8, 18:42 UTC
Update -
At this time, the impact is limited to Projects with the "New Data Explorer Preview" setting active. Users can switch their Data Explorer Preview off at the Project's Settings page to regain use of the Data Explorer.
Cluster health is unaffected.
Jul 8, 18:30 UTC
Identified -
We have identified an issue affecting MongoDB Atlas's Data Explorer functionality. Affected users may see a timeout error when trying to read or write data via the Data Explorer.
Underlying cluster health is unaffected. As a workaround, we would suggest users use MongoDB Compass or other standalone MongoDB-compatible data reading apps on their own machines.
Jul 8, 18:03 UTC