Resolved -
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience.
Regards, The MongoDB Team
Sep 16, 15:31 UTC
Update -
We are continuing to investigate this issue.
Sep 16, 09:09 UTC
Investigating -
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
[These numbers have been removed. Active MongoDB customers can access them at the support portal.]
Investigating -
We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed.
Sep 11, 01:28 UTC